Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
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1. Information Collection and Use
We collect personal information including your name, email address, phone number, shipping and billing addresses, and order history when you place orders or contact us. This information is used exclusively to process and fulfill your orders, communicate shipping updates, provide customer support, improve our products and services, and send promotional materials with your consent.
What We Collect:
- Personal identification information (name, email, phone number)
- Shipping and billing addresses
- Order history and transaction details
- Communication preferences
How We Use Your Information:
- Process and fulfill your orders
- Communicate shipping updates and order status
- Provide customer support and respond to inquiries
- Improve our products and services
- Send promotional materials (with your consent)
2. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. While we take reasonable precautions to safeguard your personal information, please note that no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Security Measures:
- SSL encryption for data transmission
- Secure payment processing through trusted providers
- Regular security audits and updates
- Restricted access to personal information
- Employee training on data protection
3. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with trusted service providers for payment processing and shipping logistics, or with legal authorities when required by law.
When We Share Information:
- With payment processors to complete transactions
- With shipping partners for order delivery
- With legal authorities when required by law
- With service providers who assist in our operations (under strict confidentiality agreements)
We Never:
- Sell your personal information to third parties
- Share your data for marketing purposes without consent
- Disclose sensitive information to unauthorized parties
4. Data Retention
We retain your information for as long as necessary to fulfill business purposes or meet legal obligations. Once your data is no longer required, we will securely delete or anonymize it in accordance with applicable data protection laws.
Retention Periods:
- Account information: As long as your account is active
- Order history: 7 years for tax and legal compliance
- Marketing preferences: Until you opt-out or account deletion
- Support communications: 3 years for quality assurance
6. Your Rights and Choices
You have the right to access, review, correct, or request deletion of your personal information, and to opt-out of marketing communications at any time. You can exercise these rights by contacting us through the provided contact information.
Your Privacy Rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Opt-out: Unsubscribe from marketing communications
- Portability: Receive your data in a portable format
- Object: Object to certain data processing activities
How to Exercise Your Rights:
- Email us at info@ogera.biz
- Call us at +91 807 800 6666
- Visit your account settings to update preferences
7. Children's Privacy
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete it.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or for legal and regulatory reasons. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
How We Notify You:
- Updated effective date on this page
- Email notification for significant changes
- Prominent notice on our website
Contact Us About Privacy
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Your Privacy Matters
We are committed to protecting your privacy and maintaining the security of your personal information. By using our website and services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this policy periodically for any updates.